Bidding Details and Instructions: Once you have been registered for a particular sale, you are assigned a bidder number and can access detailed bidding instructions. These instructions are 1) emailed to you and 2) available on the My Sales page, which is accessible at the top of any page once you are logged in. Instructions include the audio conference number and code, your bidder number, and a link to the webcast slideshow software.
Audio Conference Bidding: Once the sale starts, bidders dial into a telephone conference with the auctioneer and indicate their bids by pressing keys on their telephone. In real time, the auctioneer accepts bids from bidders in the room and through the teleconference and can instruct the teleconference operator to un-mute specific bidder’s lines. This enables the auctioneer to speak directly with bidders on the phone with no delay.
Webcast Slideshow Software: Webcast bidders may use their computers to join a web-based conference where photographs and descriptions of the items being sold are displayed as a slideshow in real time. This service is controlled by a HGP webcast operator during the sale and also allows bidders to send and receive instant messages with the webcast operator. Using a built-in instant messaging tool, the webcast operator is available to answer questions about bidding and can speak with the auctioneer on your behalf. NOTE: At this time you cannot bid using your computer.
Webcast Payments: After the sale, webcast buyers are emailed their invoices and can pay through wire transfer or by sending, via overnight delivery, a bank-guaranteed check or money order to our operations office in Foster City. Taxes and buyer’s premiums are adjusted based on the buyer’s tax class and payment method. Once invoices are paid in full, buyers can remove their equipment themselves or can contract with a packing, rigging, or shipping company. PAYMENT TERMS, DEADLINES, PLUS TAX AND BUYER’S PREMIUM AMOUNTS WILL BE INCLUDED ON YOUR INVOICE OR IN THE BODY OF THE EMAIL WHICH ACCOMPANIES YOUR INVOICE.
Accidentally Deleted or Did Not Receive Email: To see your bidding details and instructions, visit the My Sales page which is accessible at the top of any page once you are logged in. You can print or re-email instructions from this page. If you need another registration email or did not receive it, please contact HGP Customer Service. Please be sure to include the email address you used when registering.
If you need further assistance, please contact us.