Sally Costello, Director of Operations at HGP, is responsible for supporting Auction Operations, including tech assistance with Auction Flex Software, providing support to Field Services personnel, project managing activities, preparing sale catalogs (uploading photos and catalogs), releasing post-auction reports, managing online software setups (Sales Tax/Buyer Premium rates/Web Notices), updating sales databases, and monitoring the Customer Service Department. Her duties also include responding to customer inquiries, resolving conflicts, and ensuring that auction payments and removals are completed on schedule. Prior to joining HGP, she served as the Regional Manager for a prominent independent life insurance brokerage. Ms. Costello is a native of San Francisco and an ardent supporter of the SF Giants, Forty Niners, Warriors, and Cal Bears. She holds a bachelor’s degree from the University of California, Berkeley.