Information We Collect
Personally Identifiable Information
In order to make the process of purchasing items at Heritage Global Partners as easy as possible, we may collect and maintain certain information including customer names, addresses, telephone numbers, email addresses and when necessary, credit card information. We may also use personally identifiable information to contact you to make sure you are satisfied with our services or to find out how we can serve you better. Further, we may use personally identifiable information to conduct marketing research regarding our customers, potential customers and the items they purchase. Private financial information such as credit card numbers, credit card expiration dates and so forth are only used to bill you for your purchases and other charges.
You may, from time to time, receive information from Heritage Global Partners regarding new features, new services and special offers we think you’ll find valuable. This will usually be in the form of an emailed newsletter. Also, we won’t reveal your address or other information about your transactions to other companies, with the possible exception of certain Heritage Global Partners vendors. We practice ethical email communication utilizing the latest in email technology. We currently require users to “opt in” to our email list to receive our mailings. To “opt out” of the list is easy by following the instructions at the bottom of every email correspondence. We use a global suppression email list that will not allow our servers to mail to an address that has been opted out of our list. Once a user has “opted out” a request MUST be sent in writing if future mailings are desired.
Heritage Global Partners may also use your personally identifiable information to “pre-populate” forms that are used by the website to facilitate faster transactions.
Non-Personally Identifiable Information
Heritage Global Partners collects some non-personal information about you through the use of technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address (Internet Protocol) is collected. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet Service Provider) or your company. This information is not personally identifiable and we do not combine this type of information with your personally identifiable information.
- Remember what items you have purchased
- Recognize you when you return to our website
- Speed up your checkout process
- Study how our customers navigate through our website and which items they request in site searches
Use of Data We Collect
Use of Personally Identifiable Information
Heritage Global Partners strives to provide you with the best possible auction experience and fulfill your purchases with speed and accuracy. In order to do this we use your personally identifiable information to allow us to:
- Process and track your purchases
- Provide the services you request
- Contact you about the status of a purchase
- Send you promotional offers we believe will be of interest to you
- Send you our Email Newsletter, if you request it
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning products you have purchased
- Improve our customer service
Use of Non-Personally Identifiable Information
We use the Non-Personally Identifiable Information collected from our customers in a manner that does not personally identify any individual. We use this information to make our website more interesting and easier to navigate for you. We also track the pages or documents accessed within our website. This information is collected for systems administration and for analyzing and improving the value of the material available on our website.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data, including sophisticated encryption and authentication tools. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase or create an account on Heritage Global Partners, your transactional information is transmitted in a safe, encrypted format.
Your California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.
To see a copy of the information disclosure provided by Heritage Global Partners pursuant to Section 1798.83 of the California Civil Code, please contact us by visiting this page or calling us at (858) 847-0650.
Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including, but not limited to, auction software, credit card processing, shipping, email distribution, market research, advertising and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone else.
We do not disclose an individual customer’s personally identifiable information to third parties for third-party direct marketing purposes if we have received and processed a request from that customer not to have his or her personal information shared for this purpose.
In addition, we also allow you to decide whether you want to receive further marketing information from us. If you do not want Heritage Global Partners to send to you announcements or special offers by email, please opt-out of our email list by following the instructions at the bottom of every email correspondence. If you’d like to be removed from our postal mailing lists, please send your request to the mailing address on this page. Please allow up to two weeks for your request to be processed.
How We Use Email
When you provide us with your email address, we may send you emails that are necessary to process your purchase or to respond to a request. For example, after you are determined to be the successful bidder at an auction, you will receive an email confirmation regarding your transaction.
Privacy of Children on Our Web Site
Our website is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us. We hope to answer any questions to your satisfaction.